Refund & Return Policy

Thank you for shopping with us.
To ensure a safe and pleasant shopping experience, we have established the following Refund & Return Policy.

Returns & Exchanges

If the product you received is defective (damaged, stained, or incorrect item shipped), please contact us within 7 days of delivery. We will be happy to arrange a return or exchange.

Returns Due to Customer Reasons

Returns due to personal reasons (such as change of mind, wrong order, or preference issues) are generally not accepted. Thank you for your understanding.

Refunds

Once the returned item has been received and inspected, we will process your refund if everything is in order.

Refunds will be issued according to your original payment method (PayPal or credit card).

Return Shipping Costs

For returns caused by defects or errors on our part, we will cover the return shipping cost.

Refund Processing Time

Refunds are usually processed within 3–7 business days after we receive the returned item.

Contact Us

If you wish to request a return or exchange, please contact us at:

Email: [email protected]
WhatsApp: +86 19901549269

Business Information

Business Name: Lianyungang Chengxiang Jewelry Co., Ltd.
Address: No. 40-462, Banqiao West Road, Lianyun District, Lianyungang City, Jiangsu Province, China